Quick Answer: Earn points by picking up in-person shifts (without bonus), arriving on time, and completing them. Gold status: 200 points in 14 days. Silver: 100 points in 14 days. Benefits include faster/cheaper instant pay and special perks.
Details: Rolling 14-day window. Points earned by working eligible in-person shifts (shifts with bonuses don't count). Gold: top-tier rewards, faster instant pay, reduced fees, raffles. Silver: good perks, reduced instant pay fees. Status recalculates continuously — keep working to maintain.
When to Submit a Ticket: Only if your status appears incorrect despite meeting point requirements. Include your current point count from the app.