Quick Answer: Tap the (?) icon on the home screen to access the support hub. Search help articles, start a chat, or view recent messages. For payment help: Earnings > find the shift > "Contact us."
Details: The support hub lets you search the help center, start a support chat, or view history. For shift-specific payment issues, always start from the Earnings tab and tap "Contact us" on the specific shift — this links your request directly.
Before submitting a ticket, search the help center. Many questions about payments, shifts, and policies are answered there. The support chat can resolve check-in issues, turn-aways, and payment disputes without a ticket.
When submitting, include specifics: shift date, store name, issue description, error messages. Vague submissions like "I need help" require follow-up and delay resolution.
When to Submit a Ticket: After checking the help center and trying the support chat. Always include shift date, store, and specific details.