Quick Answer: Report any in-shift problem immediately using "Having trouble with this shift?" in the app. Complete the shift to the best of your ability — you'll be paid for time on-site even if the planned work changes.
Details: Manager asks for different tasks: You can comply — you'll be paid for time on-site. Upload a few photos of actual work done (don't submit identical photos for every task). Report in-app. If the request is unreasonable, you may report a turn-away and leave.
Equipment/store issues: Report in-app under "Problem completing work" > "Problem at the store." Complete what you can.
Unclear instructions: Ask the manager or associates. Refer to task list help in the app.
App issues: Report within 30 minutes via "Having trouble with this shift?" Complete work to the best of your ability. False reporting of app issues may result in suspension or ban.
App troubleshooting: (1) Update the app, (2) Restart device, (3) Clear cache, (4) Uninstall/reinstall, (5) Check internet — ask manager about Wi-Fi.
When to Submit a Ticket: Only if you reported in-app during the shift AND need follow-up. Do not wait until after the shift to report for the first time — issues must be reported within 30 minutes.