Quick Answer: Some shifts offer bonuses shown next to the pay rate. Shift bonuses are automatic with your payment. Completion bonuses have specific requirements. Shadow/ambassador bonuses are processed after shift approval.
Details: Shift bonuses: listed in shift details, included with payment after approval. Completion bonuses: project-specific with extra criteria (task count, quality, etc.). Shadow/ambassador bonuses: processed after approval.
If missing after 7+ days post-approval, it may need investigation. For bonuses older than 30 days, the team investigates shift history directly.
When to Submit a Ticket: Only if shift was approved 7+ days ago and bonus is missing. For 30+ day old bonuses, include shift date and expected amount.