What are frequent ways you could fail a mystery shop?
- You let the leasing agent know that you are mystery shopping the location.
- You don’t get proof of visit, like a business card or brochure.
- You don’t have the name of the leasing agent you spoke with on a targeted shop.
- You don’t complete the survey regarding follow-up from the site you visited.
When will I be paid for this mystery shop?
- These shops require a post-visit survey about the site's outreach to you after your visit. The follow-up may come to you within 3-5 days of your visit. You won’t be paid until you complete the follow-up survey.
What do I do if a location is closed?
- Verify the door is locked, photograph signage, call and leave a voicemail, wait 30 minutes onsite, and note the closure in your survey.
What do I do if I am turned away from the location?
- Send a message to (415) 980-1493 letting us know that you were turned away and the reason why so you can still get paid.
- Don’t reach out to Shiftsmart partner support via the app. Instead, the above support number is the proper channel for obtaining support.