Quick Answer: If a manager turns you away, report it in the app WHILE STILL AT THE STORE during your scheduled time. You must check in first (use bypass code "00000" if no code available). Verification takes up to 48 hours; if confirmed, payment processes within 24 hours.
Details: Turn-aways happen when the manager says you can't work: another partner present, equipment issues, no work, no code, too late, "doesn't use Shiftsmart," or store closed.
Reporting process (must be at the store):
- Check in first. No code? Use bypass: enter "00000" twice on check-in page.
- Shift details > "Report an issue" > "Having trouble with your shift?"
- Select "Shift Issue" > "Manager turned me away"
- Provide: reason, manager's name, selfie at store showing store number
Store closed? Photo of store hours sign or locked doors.
Manager says "we don't use Shiftsmart": Contracts are corporate-level. Report as a turn-away — the team handles manager education.
Verification: GPS \+ manager contact. Up to 48 hours. Outcomes:
- Confirmed: payment within 24 hours
- Unconfirmed: rejected, but if manager confirms within 24 hours, shift is approved
- Rejected: records show you weren't on-site. False reporting leads to deactivation.
Critical: Reports after leaving the store cannot be verified and will NOT be paid. Falsely reporting turn-aways is fraud — the system monitors frequency and patterns. Repeat abusers are deactivated.
When to Submit a Ticket: ONLY if you already reported via the in-app process and haven't received resolution within 48 hours. Do not submit a ticket as a substitute for in-app reporting. Include shift date, store, and manager name.