How to report your turn away:
Be sure to report the turnaway while you are at the store during the scheduled shift time.
- First, ensure you are checked in to the shift. If you need help checking in to your shift, you can use Shiftsmart's chat support to help check you in.
- Once checked in, on the shift details page, tap "Report an issue" under "Having trouble with your shift?"
- Once the chat is open, select 'Report an Issue', then 'Shift Issue', then 'Manager turned me away'
- You will be prompted to provide the reason the manager turned you away. Please respond with a detailed note explaining why you were turned away.
Verification Process:
It may take up to 24 hours to confirm your turn away.
Payment:
Once verified, your shift will be approved for payment. Funds will be available in your account within 3-5 business days. For instant payment, use the 'Pay Me Now' feature if you're signed up for Instant Payments.