Quick Answer: Certain roles require a free background check, processed by a third party. It typically takes up to 7 business days. Check your status: Profile > Settings > Background Checks.
Details: You must select a shift before submitting a background check — this confirms shifts exist in your area. Types of checks may include: county criminal (7 years), federal criminal (10 years), national criminal, sex offender registry, SSN trace, state criminal (7 years), global watchlist, and drug screen depending on the role. All are free to you.
Processing takes up to 7 business days. You cannot work shifts while pending. If longer than 7 days, ensure all submitted information was accurate (full legal name, DOB, SSN).
When to Submit a Ticket: Only if your check has been pending more than 7 business days and all information is correct. Include the role and submission date.