Quick Answer: Shift visibility depends on reliability score, on-time score, location settings, background check status, onboarding completion, 40-hour weekly cap, and store-specific bans. Higher reliability scores get first access.
Details: Common reasons and fixes:
Low reliability score: Shifts go to higher-score partners first. The only fix is working shifts and arriving on time. Scores are based on your last 50 shifts. Support cannot manually adjust scores.
Low on-time score: Check in within 10 minutes of start time. Late arrivals reduce the score.
40-hour weekly cap: A weekly cap exists for fairness. If you've hit it, wait until next week.
Location settings off: Enable location services with Precise Location for the Shiftsmart app. Verify your profile address matches where you want to work.
Onboarding not complete: Finish all onboarding tasks for the role before shifts appear.
Background check pending/failed: Some roles require a cleared check. See Profile > Settings > Background Checks.
Store bans: Negative manager feedback can ban you from specific stores. Those shifts won't appear. Posting also varies by store schedule.
Location spoofing flag: Account flagged for GPS discrepancies \= automatic visibility restriction. See Location Flags and Spoofing Appeals\.
No shifts in your area: Availability varies by market. Keep checking and enable notifications.
When to Submit a Ticket: Do not submit a ticket about low reliability or general availability — support cannot override scores or guarantee shifts. Only submit if you believe your account was incorrectly flagged or restricted by a system error.