Quick Answer: By creating a Shiftsmart account, you agreed to the Partner Terms of Service — your independent contractor agreement. Review it in the app: Profile > Settings > Contractor Agreement (Legal section).
Details: Key provisions: you are an independent contractor, not an employee — Shiftsmart does not provide employment benefits, retirement, or tax withholding. You may only have one account. Your bank account may only be linked to one Stripe Account and one Partner ID. Violation results in termination per Section 4.1. Disputes are resolved via individual arbitration (Section 15).
When to Submit a Ticket: You do not need a ticket to review the agreement. If you have a policy question not covered in the help center, describe it clearly when contacting support.