Quick Answer: Shifts are rejected when the system can't verify work completion. Common reasons: GPS showed you weren't on-site, photos were invalid or incomplete, task list wasn't finished, or manager reported concerns. Dispute through the support chat with evidence.
Details: GPS/Location failure: Check-in or check-out recorded outside the store radius. Your phone may have been in a car or back room, or had poor signal. Fix: keep phone on your person, enable Precise Location, verify strong connectivity.
Photo issues: Photos must be on-site, during shift, non-duplicate, and show the correct task. For flat rate shifts, ALL tasks must have valid photos. Missing or unclear photos \= manual verification or rejection.
"Great Job" but rejected: Tasks were submitted but the payment audit flagged a discrepancy — usually location verification or photo quality that didn't pass review.
Manager feedback: Manager reported no-show, incomplete work, or behavior issues. Negative feedback can result in removal from the project or platform.
Off-site reporting: Attempting to report shift issues while not at the store \= automatic rejection and no payment.
Fraud flag: System detected location spoofing, recycled photos, or impossible timing.
Role-specific (cooler/food prep): Wrong products, photos don't show correct shelves, before/after photos don't demonstrate work, missing SKU reports, food safety violations.
How to dispute: Start a support chat, select the shift, describe why the rejection was incorrect. For GPS rejections, ask the store manager to email Shiftsmart confirming your presence.
When to Submit a Ticket: Submit if you have evidence contradicting the rejection — manager email, screenshots of completed work, proof of app error reported within 30 minutes. Include shift date, store, rejection reason from the app, and your evidence. Do not submit just asking "why was my shift rejected" — the reason is displayed in the app.