Quick Answer: If you believe your payment is incorrect, check Earnings > tap the specific shift to review hours and amount. If there's a discrepancy, start a dispute through "Need help with this payment?" on that shift. Disputes must be submitted within 3 business days.
Details: Payments are based on time on-site (hourly) or the listed flat rate. Common reasons for lower-than-expected amounts: early checkout (manual or auto), partial approval (some tasks flagged), or base rate before adjustments.
Per the Terms of Service, payment disputes must be submitted in writing within three business days of task completion. When disputing, provide: shift date, store name, amount received, amount expected, and why you believe there's a discrepancy. The more specific, the faster the resolution.
When to Submit a Ticket: Submit via "Need help with this payment?" on the specific shift if: (1) you've reviewed the details and the amount doesn't match, and (2) you're within 3 business days. Include all specifics. Do not submit "I want more money" without reviewing the shift data first.