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What if I'm unable to upload my ID into the app?

If you are unable to upload your Identification in the Shiftsmart App please navigate to the home screen and create a support ticket. select blue ? |-> Create a Support Ticket

Acceptable forms of Identification for US Partners:

Please provide a color photo of the front and back when submitting a support ticket.

  • Passport
  • Passport card
  • Drive license card
  • State issued ID card
  • Resident permit ID / U.S Green Card
  • Border crossing card
  • Child ID card
  • NYC card
  • U.S. visa card

Acceptable Documents by Country:

  • Acceptable identity documents vary by country, however, a passport for identity verification is always acceptable and preferred.
  • You can use this link to see Acceptable Verification Documents by Country

If possible, we advise using Wi-Fi and not cellular data when uploading/updating your Shiftsmart Payment Account.

All Shiftsmart Accounts will be verified by Stripe, our payment processing company.


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