Quick Answer: If your account was flagged for location discrepancies, your shift visibility is automatically restricted. If you believe this was a GPS error (not intentional spoofing), you can request one appeal. The team will review your location data.
Details: What triggers a flag: The system monitors GPS data during shifts. If it detects your location was inconsistent with the store address — either during check-in, during the shift, or at check-out — your account is automatically flagged and visibility restricted.
Common causes of false flags:
- Poor GPS signal inside large buildings or basements
- Phone GPS drifting due to low battery or power-saving mode
- Wi-Fi-based location jumping between networks
- Phone left in a car while you were inside the store
How to appeal: Submit one appeal through the support chat. Include: the shift date, the store address, what you believe caused the GPS discrepancy (e.g., "phone was in my back pocket, GPS signal is poor inside this store"), and any supporting evidence (screenshot of location history, manager confirmation).
Investigation: The team conducts a secondary review of your location data. This can take several business days. If cleared, the flag is removed and visibility is restored.
If confirmed as spoofing: Location spoofing is fraud and results in permanent deactivation. The system records detailed location trails, so fabricated GPS coordinates are detectable.
Prevention: Keep your phone on your person at all times. Enable Precise Location. Maintain strong data or Wi-Fi connectivity. Don't use VPNs, mock location apps, or any GPS manipulation tools.
When to Submit a Ticket: Submit one appeal if you believe the flag was an error. Include shift date, store, and your explanation. Do not submit multiple appeals — only one review is conducted.