Quick Answer: If the store manager doesn't have the check-in code or codes aren't available, use the bypass: go to the check-in page, enter "00000" and submit, then enter "00000" and submit again. This lets you check in without a code. Codes not being available is NEVER a reason to not complete a shift.
Details: When to use the bypass:
- Manager says they don't have the code
- Manager is not present and no one knows the code
- The code display/system at the store isn't working
Bypass steps:
- Go to the check-in page in the Shiftsmart app
- Enter "00000" in the code field and submit
- Enter "00000" again and submit
- You are now checked in and can proceed with your shift
After bypass check-in: Complete your shift normally. The bypass check-in is recorded and valid. If you were turned away after checking in with the bypass, report it through the normal turn-away process.
Important: Do not leave a shift because codes aren't available. Always use the bypass. If you leave without attempting the bypass, it may be treated as a no-show.
When to Submit a Ticket: Only if the bypass code doesn't work (app error when entering "00000"). Try restarting the app first. If it still fails, report in-app within 30 minutes.