Quick Answer: You're marked as a no-show if you don't check in within the grace period (typically 20 minutes). No-shows remove you from the shift, may cancel future bookings, and lower your reliability score. Disputes are only accepted if you were on-site and experienced a documented app/system issue reported within 30 minutes.
Details: A no-show is triggered when the system doesn't detect a check-in within the allowed window. Once triggered: you're removed from the shift, it's reassigned to another partner, your reliability score drops, and consecutive booked shifts may be canceled to ensure store coverage.
Common reasons for a no-show:
- Arrived more than 20 minutes after shift start
- Location services disabled — app couldn't detect your presence
- App issue prevented check-in (but was NOT reported in time)
- Forgot to check in even though on-site
What you can dispute: Only no-shows caused by a verifiable app or system error that you reported in-app within 30 minutes of your shift start time using "Having trouble with this shift?" Reports made after this window cannot be verified and will not be reversed.
What you cannot dispute:
- Being late due to traffic, car trouble, or personal reasons (real but within your control)
- App issues not reported within 30 minutes
- Simply forgetting to check in
If your GPS was inaccurate: Ensure Precise Location is enabled in your phone settings. Update the app. You may also ask the store manager to email Shiftsmart confirming you were on-site.
Impact: Reliability score decreases. Future shifts may be auto-canceled. Repeated no-shows may lead to temporary suspension (7 days) or permanent deactivation.
When to Submit a Ticket: ONLY if you reported the issue in-app within 30 minutes of shift start AND were physically on-site. Include: shift date, store name, approximate arrival time, what happened (specific app error), and confirmation of your in-app report. If you don't have an in-app report filed during the shift window, the dispute cannot be processed.