Quick Answer: Temporary suspensions last about 3 days and end automatically — do not contact support. Permanent deactivation is usually due to fraud, turn-away abuse, multiple accounts, or repeated negative feedback. Deactivated accounts generally cannot be reinstated.
Details: Temporary Suspension (7 days): Restricts you from booking or completing shifts for the suspension period. All future booked shifts are automatically canceled. Your account reactivates automatically when the period ends. Do NOT submit a ticket — it won't speed up the process.
Before explaining a suspension to yourself or others: check the account status date. If the period has passed, your account should be active and ready for use.
Permanent Deactivation: Cannot be reversed. Common causes:
- Turn-away abuse: Falsely reporting turn-aways to claim payment. System tracks patterns and percentages. Example: if a high percentage of your shifts in the last 30 days were turn-aways, the system flags this as abuse.
- Multiple accounts / shared payment methods: 3+ profiles connected to the same payment method \= automatic removal of ALL accounts per ToS Section 4.1.
- Location spoofing: Any GPS falsification.
- Repeated negative manager feedback: Consistent poor performance or behavior reports.
- Safety violations: Drug/alcohol use or critical safety concerns \= immediate removal with no negotiation.
Store-specific bans: You can be banned from a specific store or company without full deactivation. This removes those shifts from your feed but you can still work elsewhere. Bans result from negative manager feedback and cannot always be reversed.
When to Submit a Ticket:
- Suspensions: Do NOT submit. Account reactivates automatically.
- Deactivation for fraud/abuse/multiple accounts: Generally permanent and not reversible.
- Deactivation you believe was in error: Submit ONE appeal with evidence (GPS data, manager confirmation, etc.). Include why you believe the deactivation was incorrect.